Today's technology can be very intimidating.
Even the best technology is only as good as it's implementation. You need a
qualified vendor to explain what "new" technologies are and how they can
help your business. A good vendor can also help explain what "new"
technologies are just "bells and whistles" and don't really help improve
your business. Many of these technologies can even pay for themselves!
In New York and New Jersey, Teleco at http://www.teleco4.com is one such
vendor. Established in 1978, Teleco has over 25 years experience and can
give you the benefit of 100's of installations, so you don't waste time and
money chasing after the wrong solutions.
Here are just some of technologies that exist today.
Remote Administration
Remote administration is one of the most valuable technologies available
today. This allows your vendor to make programming changes or do diagnostics
remotely, via modem, to your telephone or voice mail system. Most companies
today do not have a full time IT staff or even a part time telephone system
administration. Remote administration allows your vendor to perform that
task for you. In NY and NJ, Teleco at http://www.teleco4.com , will do it
for FREE if you have a Maintenance Contract with Teleco! Through remote
administration, your vendor can reset mailbox passwords, change toll
restriction, change ringing, perform normal software upgrades, move
extensions, and back up your system's database. This keeps your system
running at it's best.
Interactive Voice Response: IVR
IVR allows your callers to get information, such as account balances or
store locations, from their touch tone phones.
In simple systems, IVR can be used just to give directions, business hours,
a fax number or web site address. This can help alleviates repetitive
questions that your receptionist or operator is frequently asked. Simple IVR
is a feature of all voice mail systems.
Complex IVR can be used to give more information, for example. At a major
NYC transit company, Teleco set up an IVR system to give callers bus route
information. Riders can information on schedules, stops, fares and more.
Callers can even order a handicapped accessible bus to be at a certain stop
at a certain time. This has freed the bus dispatchers from answering dozens
of calls a day and provides riders with easy 24 hour access to the needed
information.
In another IVR solution, Teleco set up a retail store locator for a major
high end clothing designer. Now, potential customers can find the retailer
nearest them that carries the clothing line they are interested in by
entering their zip code. The system tells them the nearest 5 locations that
they can buy the clothing line they want. This IVR system handles hundreds
of calls
a month from all over the country. Now 24 hours a day, in any time zone,
potential customers can get the information they need find what they want to
buy.
Automatic Call Distribution: ACD
ACD, also known as call queuing, places calls on hold until "they are
answered in the order received." ACD is a very common technology, but it
needs to be implemented correctly. Callers can get very frustrated with long
waits and lack of information while they are on hold.
Teleco http://www.teleco4.com can provide live ACD monitoring and historical
reporting, so supervisors can assign the right number of people to cover the
phones at the busiest times. ACD can also be programmed to send callers to a
back up destination, such as the main operator, when they have been on hold
too long or if there are too many callers waiting in the queue.
As with most complex technologies, it takes expertise to understand and
explain all of the options available and to set up a system to work well and
to be user friendly.
Teleco's 25 years of experience is crucial in making sure your ACD works as
hard as your do.
Speech Recognition
Speech recognition Auto Attendant allows callers to speak the name of the
person they want rather then pressing the number. This can improve call
processing and give a very high tech impression of your company. Internal
users can also use speech recognition instead of key press for voice mail
functions such as delete, forward, save, rewind, replay, etc.
Direct Inward Dial: DID
DID is one of our most popular features. DID has been used by large
businesses and institutions for many years, but now is affordable to almost
anyone. DID gives your company a block of contiguous numbers (555-1000 to
555-1099). Each number is assigned to a specific telephone, group of phones,
ACD group, voice mail box, or fax machine/modem. Each phone can even have
more then 1 DID number, so you can give a priority number to your friends
and family or to important clients.
This lets callers get right to the correct person without having to go
through an operator or auto attendant and this can greatly improve call
processing.
Computer Telephone Integration: CTI
CTI is a new and up and coming group of technologies. Just some features
include, caller ID screen pops, recording calls to your PC, dialing from
your PC using your contact software such as Outlook or Act, checking your
voice mail from your computer, or any computer on the internet for that
matter. CTI includes some of today's most complicated technologie. Call
Teleco today to see what CTI can do for your business!
Multiparty Conferencing
In today's fast paced business world it's not always possible to get
everyone together for that important meeting, especially if customers or
employees are in far away cities. Most phone systems only support 3 or 4
person conferencing. Teleco's systems can use an optional conference bridge
to get 6, 8, or more people together on a conference call; it's the next
best thing to being there. And the conference bridge amplifies and balances
all callers so there is no volume loss associated with old fashion
conference calls.
Off Premise Extension: OPX
You'd like to work at home, but you need to stay in touch? Running out of
desks, but need more employees? If so, then OPX may be perfect for you.
Image taking your phone off your desk and plugging it in at home or at a
hotel and having access to all the office lines and features. That's what
OPX can do for you and your business. Whether full time telecommuting or
just working from home Friday's in the summer, OPX lets you "move" your
office anywhere.
OPX allows you to "login" to your office system from almost anywhere and
take your intercom, office lines and features with you. OPX works through an
analog dial up connection, ISDN, or over the Internet using a high speed
connection.
You can even use this technology to link multiple offices together into one
seamless telephone system whether they are around the corner or around the
world.
Live Record
How often does a customer say to you "I didn't say that!" Wouldn't it be
nice to have a record? Well now you can with Live Record. At the press of a
button you can start recording your conversation right into your voice
mailbox. You can even forward that recording to another mailbox.
In a recent installation at tile and marble company, they always had
problems taking measurements over the phone. Now they have a record of
exactly what their customers have ordered. Just one problem averted has
saved them thousands! Best of all on many systems, Live Record is a standard
feature.
Emergency Message Notification
Are you still using an answering service at night? Do you miss important
calls after hours? Wouldn't it be nice if your voice mail could call you at
home or on your cell phone and tell you if you have an urgent message? Well
now you can!
Many of Teleco's voice mail systems can notify you at any outside phone
number of an urgent message. The system can even cascade notify running
though a list of numbers until the message is picked up.
You can't be in your office 24/7, but now you don't have to miss important
calls. Perfect for service businesses, doctors, lawyers, or anyone that
needs to be in constant communication.
In several recent installations, customers saved enough by canceling their
answering services to pay for an entire new telephone system!
This feature is standard on the NEC IPK and the Toshiba CTX.
Soft Key Integration
Soft Key's are one of the most exciting developments in the past few years
and can really make the difference between a good phone system and a great
one. Soft Keys are buttons below the LCD display on your phone that change
function. If you're checking your voice mail, the soft keys may say,
forward, delete, or rewind. If you making a call they might say conference
or transfer. If your phone is idle they may just say how many new and old
voice mails you have.
Just some of the soft keys featured are call forward, do not disturb, speed
dial access, call park, mute handset, quick transfer to voice mail, caller
ID recall, voice over, and number of new messages*
*example is for the NEC IPK with Release 4000 software. Release 4000
software is not standard and requires hardware at an additional charge.
Live Monitor
Live monitor allows you to listen to a message being left in your voice mail
just like a home answering machine. You can then lift the handset and pick
up the call. This lets you screen your calls without anyone knowing. This
feature is standard on the NEC IPK and the Toshiba CTX.
Voice over IP (VoIP)
Voice over IP is today's hottest new technology, but you need an expert to
help you make the right choices. Voice over IP includes several new
technologies including making phones calls over the internet, connecting
remote users to the main system over the internet, linking multiple
locations together, and running your entire phone system on your offices LAN
or WAN. There can be many cost savings and productivity gains with voice
over IP technology. As with all new technologies, experience is vital in
selecting and implementing the right technology. Teleco's 25 years of
experience can save you time and money and make sure that you get all the
benefits of this exciting technology. VoIP is available on the NEC IPK and
the Toshiba CTX. Please read http://www.teleco4.com/VoIP.htm for more on
Voice over IP.
Commercial on Hold
Commercial or Advertising on Hold or Message on Hold can tell callers about
your business. You can advertise products or services that your customers
may not know about, keep callers entertained, or just play a friendly
reminder that you haven't forgotten that your callers are still on the line.
Make hold time productive, positive time. Commercial on Hold gives your
business a polished, professional sound that plain music on hold just can't
do. Teleco can provide you with a profession Commercial on Hold player with
a customized sound studio production for only $300. Call 800-Teleco-4 today
for more details.
Printed Telephone Tags
Teleco professionally prints labels for your new telephones for free. Many
dealers don't or charge an extra fee. Printed labels ensure that everyone
know what each and every button on your phone does. But, don't forget, you
can always call Teleco's toll free technical support or arrange for
additional training sessions. This is especially important for new
employees.
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